Privacy Policy

1. Who we are

This website is operated by Lumea Beauty Salon (صالون لوميا للتجميل), Sabah Al Salem, Block 1, Street 105, Building 267, 1st Floor, Kuwait. Lumea Beauty Salon is the controller of the personal information described in this policy, which means we decide how and why it is used.

You can contact us about anything in this policy by WhatsApp message or phone call on +965 9000 7051.

2. What we collect

We only collect the information we need. We do not ask for your email address, date of birth, ID number or payment details on this website.

• Callback form: your name and mobile number, plus — only if you choose to give them — the service you are interested in and a short note.
• WhatsApp: when you message the salon on WhatsApp, we receive your phone number, your WhatsApp profile name, and the content of the messages you send us (for example, the service and time you would like).
• Phone calls: when you call us, your phone number may be shown to us.
• Website statistics: our hosting provider may record basic, anonymous visitor statistics such as page views and general device type. These do not identify you personally and we do not use advertising or tracking cookies.

3. Why we use it

We use your information because you have asked us to contact you or to provide a service, and because we have a legitimate interest in running our salon well. We will not use it for any unrelated purpose.

• To reply to your enquiries and call you back when you ask us to.
• To arrange, confirm, change or remind you about appointments.
• To provide our salon services to you, including noting preferences you share with us (such as a colour formula or sensitivity) so we can look after you properly.
• To understand, in general terms, how the website is used so we can improve it.

4. WhatsApp and our booking system

Messages you send to the salon's WhatsApp Business number are carried and processed by Meta Platforms (the provider of WhatsApp) under Meta's own terms of service and privacy policy, which apply to your use of WhatsApp. We do not control how Meta processes that data.

Once received, your messages and booking details may be handled by the salon's booking and salon-management system, which processes them only on our behalf and on our instructions, for the purpose of managing your appointments.

5. Who we share it with

We do not sell your personal information, and we never share it with anyone for advertising or marketing purposes.

We only share it with service providers who help us run the salon — such as our website hosting and database provider, WhatsApp (Meta) and our booking system — and only as much as they need to do that job. We may also disclose information if we are required to by Kuwaiti law.

6. How long we keep it

• Callback requests are kept for up to 12 months after we receive them, then deleted.
• Appointment history and service notes are kept for as long as you remain a client, and deleted within 24 months of your last visit unless you ask us to delete them sooner.
• WhatsApp conversations are kept on our business device and booking system for as long as needed to manage your appointments, and are reviewed and cleared periodically.

7. How we protect it

Your information is stored with reputable providers using encrypted connections, and only salon staff who need it to look after you can access it. No system is perfectly secure, but we take reasonable steps to keep your data safe.

8. Your choices and rights

You can ask us at any time to tell you what information we hold about you, to correct it, or to delete it. Simply send a WhatsApp message or call us on +965 9000 7051. We may ask you to confirm it's you (for example, by messaging from the same number) and we will respond within 30 days.

You can also stop messaging us at any time, and you can ask us not to contact you again.

9. Children

This website is intended for adults. If a client under 18 visits the salon, appointments should be arranged by a parent or guardian.

10. Changes to this policy

We may update this policy from time to time, for example if we introduce online booking. When we do, we will change the “last updated” date at the top of this page.